Refunds & Returns

I want you to be delighted with your purchase, but I understand that there are occasions you may want to return an item. If you aren’t totally satisfied with your purchase, you can return it to me in its original condition within 14 days of receipt for a full refund.

Unwanted Items

If you’d like to return an unwanted item ordered online or over the phone please complete the returns form in your parcel and return items to:

Nigel Willoughby Film Services Ltd, 29 Victor Road, Teddington, Middlesex TW11 8SP.

You are responsible for covering the cost of returning items, and I strongly recommend that you use an insured, registered delivery service, and keep the receipt, as I am unable to accept responsibility for good lost or damaged in transit.

Please take care to keep all packaging until you are happy with the product as I can only accept returns with original packaging.

I cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Damaged Items

If you believe your item is damaged, please contact me straight away either by phone or email. Damaged items must be returned in original packaging, and are subject to Terms and Conditions as per Online and telephone Returns. If proof of damage prior to Return is submitted to me I will pay for return postage. I take great care in packaging my products. If you suspect your item may be damaged please take photos before and after you open the item. This is useful if a claim is required.

Christmas Returns

Purchases made from Monday 19th Nov to Christmas Eve will have until 7th Jan to return their goods for a refund.